RETURNS AND EXCHANGES
We accept returns on items within 14 days of arrival to you as documented by the postal carrier. Original shipping will not be refunded.
If you need a return label or exchange, please head to
Return shipping cost is assumed by the customer. The cost of using a prepaid shipping label is $9.95 and will be deducted from your refund. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. To ensure that you will receive a full product refund, please only return items that are in original condition and meet the following criteria:
*Items are unworn, unwashed, unpersonalized, and unaltered
*All tags are still attached
*Items are sent back to us within 14 days of arrival to you as documented by the postal carrier
*Shoes must be unworn and returned in the original box. Do not place tape or shipping labels directly onto the shoe box.
*We cannot accept returns on undergarments or hair accessories.
Refunds will be processed within 5 business days from receipt of the returned items. We will not charge a restocking fee for returned items received within the 14 days.
*If you are unsure as to whether or not your return is eligible for a refund or have any other questions or concerns, please do not hesitate to contact our customer service department at (213) 318-1366 or email us at firstname.lastname@example.org